- "We," "Us" and "Our" refer to Signature Forum staff.
- "You," "Customer(s)" and "Guest(s)" refer to any and all visitors to www.SignatureForum.com.
The following are some common questions that may arise with regard to Signature Forum, and the information which we request from our guests at different points on our website:
What Information Does Signature Forum Collect?
How Does Signature Forum Use the Information It Collects?
The information that guests provide to Signature Forum is used:
1) to provide our guests with personalized assistance in scheduling their consultation appointments for cosmetic procedures, contracting services, dental work, gym and health club tours, etc.
2) to tailor our provisional information, guest resources and service recommendations to the particular interests of each guest.
3) to continuously improve the convenience and functionality of our website.
Signature Forum utilizes a variety of automated contact forms that enable guests to request information and services. Through these contact forms we may collect:
- Contact information (such as e-mail addresses)
- Demographic information (such as zip code)
- Information regarding guests' service interests (such as botox injections, bathroom remodeling, breast augmentation, gym tours, laser hair removal etc.)
This information enables us to process and respond to guest service inquiries in a prompt and accurate manner.
Contests / Surveys/ Quizzes
We may occasionally run contests, conduct surveys, or feature quizzes in which we ask visitors for contact information (such as email addresses), personal feedback (such as procedure interests) and assign unique identifiers (such as member numbers). The information collected on our contest applications is used to administer the contest and to notify winners.
The information collected in surveys is used to improve our website's relevancy, accuracy and service capabilities. Quiz information is used to personalize guests' experiences and treatment inquiries through our site. In the event a guest doesn't want to be contacted following a survey or quiz, guests may choose to opt out of future contact correspondence with Signature Forum.
Gift Certificates/Order Forms
Signature Forum guests may purchase gift certificates through our website by filling out a secure online order form. Guests are required to submit personal information (name), contact information (email address, mailing address, phone number, etc) for themselves and for the gift certificate recipient, as well as financial information (credit card details) to place an order for a Signature Forum gift certificate.
If guests prefer, they may also order gift certificates over the phone through one of our customer liaisons.
When it's required, guest financial information may be collected directly through the Signature Forum website or over the phone. If a guest has contacted Signature Forum to schedule a consultation, and if the preferred doctor/cosmetic provider/contractor charges a consultation fee, a cancellation fee or a no-show fee, guests will be asked to submit a credit card or billing account number to a Signature Forum liaison representative to hold their appointment. In cases where the consultation appointment has no attached fees, guests won't be required to submit financial information to schedule a consultation.
Guest financial information may also be collected through online order forms for gift certificates, or through online patient financing applications.
Demographic guest data may also be collected through Signature Forum. We use this data to personalize the guest's experience with us, and to show them content that we think will be relevant or interesting to them. For guests who become members of Signature Forum, this information will help us provide them with content according to their preferences.
Additionally, this information may be used internally by Signature Forum for market analysis and other purposes. In select circumstances, this information may be shared with advertisers on an aggregate basis (i.e. all personal information will be removed).
Contact information registration forms, contest forms, order forms, survey forms and other sources are also used to send information about us, and promotional materials, to our guests.
In addition, the guest's contact information may be shared with select partners of Signature Forum who may want to contact our visitors. Users may opt out of receiving future mailings by checking the appropriate box when opening their Signature Forum account, or when modifying their account information. In the event that you have registered more than one e-mail address with us, please check the opt-out box for each e-mail account you use.
How Does Signature Forum Protect the Information it Collects?
To provide you with an increased level of security, access to your personal account information is protected with password(s) which you select. We strongly recommend that you not disclose your password to anyone.
Registration & Financial Information
All personal information that you provide to Signature Forum—including names, addresses, contact information and credit card numbers—is stored in a secure database. This database is located in a physically secure facility and is located behind multiple "firewalls".
If and when you place orders through our website, you will transmit your order information, including your credit card number, to our secure server. Our secure server uses Secure Sockets Layer Software (SSL) which allows us to receive information that your web browser encrypts before transmitting to us.
Since any order information you provide to Signature Forum will be transmitted using a secure connection, customers with web browsers that cannot support this level of security will not be able to order products through Signature Forum.
To ensure that you are conducting a secure transaction, please look for a small padlock icon in the lower right corner of your browser before you send your financial information. Should this icon not be available, please notify Signature Forum immediately and DO NOT send your financial information.
Internet Security-Buy in Comfort
The security of an online transaction is of the utmost importance to our clients and their customers. This exchange is secured using Secure Sockets Layer technology from Netscape. SSL is considered the standard in the industry and has been adopted by web software developers. SSL is used to receive your order, encrypt it and, through authentication and data encryption, secure all aspects of the online transaction.
An important player in the security scheme is the Certification Authority. The CA issues, manages and authenticates the digital certificates which allow secure transactions to occur. Verisign is a respected CA with the technology, solid infrastructure and practices needed and used by clients around the globe.
This site employs SSL encryption and digital certificate authorization.
Does Signature Forum Share Its Information with Other Companies?
Signature Forum does not sell or share guest information with any unaffiliated third parties. Signature Forum will share guest information with select network doctors and their office staff in the event that a guest schedules an appointment with one of our doctors.
If Signature Forum must acquire and share guest financial information with one of our providers to schedule the guest's appointment, this information won't be relayed via insecure emails or faxes. We communicate required guest financial info directly to the doctor/provider/contractor or their office manager over the phone.
Signature Forum may release account information if it believes, in good faith, that such release is reasonably necessary to (1) comply with the law, (2) enforce or apply the provisions of our Terms and Conditions, or (3) protect the rights, property or safety of Signature Forum, our customers or other individuals.
Please note that when you order or schedule services (like consultations) from Signature Forum, we will use a secure credit verification company to validate the credit card and other information you provide, at the request of the plastic surgeon, and before we fulfill your order. A $1 validation charge will appear on your card statement following this process and will be credited back to you shortly thereafter. We have an agreement with said credit company to ensure that guests' personal information is kept confidential.
What Are “Cookies” and How Are They Used by Signature Forum?
"Cookies" are pieces of information that our website can send to your browser and which can later be stored on your computer's hard drive so that we can recognize you when you return. Any pages on the Signature Forum web site where you are prompted to log in or that are customizable require that you accept cookies.
Our cookies do not contain any personally identifying information, but they do enable us to store items in your shopping cart, and save unfinished project lists or activities between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even with cookies disabled, you can still use most of the features on our website.
The Signature Forum website contains no third party cookies.
What About Links to Other Websites?
As a convenience to our customers, our website may provide links to other sites of our business partners, vendors, and advertisers. The inclusion of any link does not imply Signature Forum's endorsement of any other company, its site, or the products and services it sells.
Signature Forum is not responsible for the privacy practices or the content of any other web site, and we encourage you to read the posted privacy statement whenever interacting with any web site.
Can Customers Change or Update Their Information Once it Has Been Input?
You can access your personal information, including passwords, at any time to update, correct, add or delete any of the data you have provided to us. To do so, log in at www.SignatureForum.com, using the username and password provided in the Signature Forum email we initially sent you. If you lose or forget your password, Signature Forum can re-send you an email with your login information.
Thank You for Visiting Signature Forum!